My course is not loading properly. What do I do?

Below are a few things to try that may resolve the issue you're experiencing.

  • Use Google Chrome: 
  • Empty your browser cache:
    1. Clear/empty your cache (please use this link if you need help:
    2. Restart your browser
    3. Log back into your account:
  • Alternative options:
    • Try an incognito browser
    • Ensure that your operating system is fully updated and you are on a high-speed internet connection
    • Try another browser/device (desktop/laptop/phone/tablet)

Lastly, sometimes organizations have firewalls enabled that prevent users from accessing our courses. To test this, please attempt to access the course with a different internet connection.

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